Third Party Independent Client Assessments

One of the keys to effective client retention is understanding what your clients actually think of their relationship with you and the relevant value of the services you provide. In order to gain this understanding, Tenacity consultants personally interview selected clients to benchmark service delivery against current best practices and assess the risk of client loss. This Fresh Eyes Review® is an important step in the Clients For Life® process. Our consultants are trained to uncover how your clients actually perceive your company and services. Knowing what your client's expectations is one of the foundations of an effective client retention program.

FreshEyes Reviews are in depth personal interviews with the key decision-makers of your current clients. The interviews, conducted by Tenacity consultants, serve as an assessment tool to assist in understanding the status and risk profile of key accounts. Service delivery is benchmarked against industry best practices. Output focuses on expectations achievement, technical delivery, management of relationships and the execution of key Clients for Life® process components.

In addition to assessing key clients, Tenacity also analyzes key losses. PostMortem Audits^SM help you understand your major losses from the client's perspective; what caused your client to leave, not renew the contract, or not award the contract to your company.

This defection analysis is designed to identify the key reasons behind the loss and identify lessons to be learned. Output counsels senior management in implementing steps to prevent recurrence.

Clients receive both FreshEyes Reviews and PostMortem Audits very positively. They feel highly valued knowing that you have invested in the relationship by seeking directed feedback. Tenacity consultants leave them with a very favorable impression of the meetings.

For more information, please contacts us via email, or call toll free at 888-866-2513.