Client Retention Workshops

The tenets of Clients for Life® are available, in seminar form, to firms of all sizes. These one and two-day workshops provide proprietary tools and methodologies that have successfully guided some of the world's leading companies in protecting their client portfolios and improving loyalty.

Attending a Tenacity workshop will help you understand:

• Three things you must manage to retain clients
• How clients create expectations they use to judge your performance
• The Transition Meeting SM as the tool for consistently effective start-ups
• The Expectations Meeting SM as an effective process to understand and consolidate the expectations of existing clients
• The dilemma of the "Expectations Paradox SM and what to do about it
• How to create and maintain a "Web of Influence ® " in your accounts
• Developing rapport and trust in business relationships
• The Transition Lite^SM strategy for effectively responding to client changes in your accounts
• Understanding Revelation X^SM and how it drives the client's perception of Relevant Value

“When you use Tenacity's processes, your ability to retain clients and contracts will improve… it's that simple” (Jay Marvin, Senior VP, Sodexho)